Frequently Asked Questions

Everything you need to know about Privalis bottles, delivery, returns and care.

Product & Materials

What capacity is the bottle?
750 ml / 25 oz — ideal for daily hydration and most backpack side pockets.
What is the bottle made from?
18/8 stainless steel (304 grade), BPA-free PP lid, and food-grade silicone seal.
How long does it keep drinks hot or cold?
Up to 24 hours cold and 12 hours hot, thanks to triple-wall vacuum insulation.
Is it leakproof?
Yes. The lid and silicone seal create a 360° leakproof closure when properly tightened.
Does it fit ice cubes?
Yes — the wide-mouth opening fits standard ice cubes and makes cleaning easier.

Care & Safety

Is it dishwasher-safe?
Hand-wash recommended to preserve the finish and insulation. Wide mouth makes cleaning easy.
Can I put it in the microwave or freezer?
No. Do not microwave or freeze. For best performance, pre-chill with ice or pre-heat with hot water.
Can I add sparkling drinks?
We recommend still beverages. Carbonated drinks may cause pressure build-up and affect the seal.

Orders, Delivery & Returns

How long is delivery?
UK delivery in 2–4 working days. Tracked shipping options available at checkout.
What is your returns policy?
30-day returns on unused items in original packaging. Start a return via Contact Us.
Do you ship internationally?
Yes — international shipping options will appear at checkout.
Do you offer corporate gifting?
Yes — available with custom quantities, notes, and delivery scheduling. Enquire here.

Warranty & Support

Is there a warranty?
Yes — a 12-month limited warranty against manufacturing defects. Proof of purchase required.
How do I contact support?
Email hello@privalis.co.uk or use our Contact page.
Still need help?
We’re here to assist with orders, gifting and product care.
Contact Support