Privacy Policy

Your Privacy Matters

Privalis® respects your privacy and complies with the UK General Data Protection Regulation (GDPR). This policy outlines how we handle your personal data when you visit our website, make a purchase, or contact us.

Information We Collect

• Personal details such as name, email address, phone number, and billing/shipping address when you place an order.
• Payment details processed securely by third-party providers (Stripe, PayPal). We do not store your card details.
• Account information if you create an account on our site.
• Communications such as emails, enquiries, or reviews you submit.
• Website usage data via cookies, analytics, and similar technologies.

How We Use Your Data

• To process and deliver your orders.
• To communicate with you regarding purchases, returns, or support.
• To send updates, promotions, or newsletters (if you consent).
• To improve our website, services, and customer experience.
• To comply with legal, tax, and regulatory requirements.

How We Share Your Information

We only share your data with trusted third parties where necessary:

• Payment processors (e.g., Stripe, PayPal).
• Delivery companies to ship your orders.
• IT and hosting providers who support our site’s infrastructure.

We never sell your data to third parties for marketing purposes.

Cookies & Analytics

Our website uses cookies to provide functionality, personalise content, and analyse site traffic. By using our site, you consent to our use of cookies. You can manage cookies via your browser settings.

Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined here, unless a longer retention period is required by law (e.g., for tax records).

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where no longer necessary.
• Object to processing for direct marketing.
• Withdraw consent for marketing communications at any time.

To exercise your rights, email us at hello@privalis.co.uk.

How We Protect Your Data

We use SSL encryption, secure hosting, and restricted access to protect your data. While no method is 100% secure, we take appropriate steps to safeguard your information.