Terms & Conditions

General

This website is operated by Privalis® (“we”, “our”, “us”). By using our website and/or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully.

Placing an Order

By placing an order through our site, you confirm that:

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.
• The information you provide is accurate and complete.

Orders are subject to acceptance and availability. We reserve the right to refuse orders at our discretion.

Pricing & Payment

All prices on our website are in GBP (£) and inclusive of VAT where applicable. Payment must be made in full at the time of order via our secure checkout (Stripe, PayPal, or other accepted methods).

We take reasonable care to ensure product descriptions and prices are accurate, but errors may occur.

Shipping & Delivery

We aim to dispatch orders within 1–2 working days. UK delivery typically takes 2–4 working days. Delivery dates are estimates only and we are not liable for delays beyond our reasonable control.

International shipping may be offered; additional charges and longer delivery times will apply.

Returns & Refunds

Please see our Returns Policy for details on how to return items and receive a refund. Your statutory rights are not affected.

Warranty

All Privalis® bottles are covered by a 12-month limited warranty against manufacturing defects. This does not cover accidental damage, misuse, normal wear and tear, or unauthorised modifications.

Intellectual Property

All content on this site (including text, images, graphics, logos, and design) is the property of Privalis® or its licensors. You may not reproduce, distribute, or use any content without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Privalis® shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under UK law.

Privacy Policy

Please see our Privacy Policy for details on how we collect and process your data.